Customer Service Policy
Customer Service Policy
milanicosmeticsus.com
At Milani Cosmetics US, exceptional customer service is our priority. This policy outlines our service standards and what you can expect.
Our Service Commitment
- Response Time: We aim to respond to all inquiries within 24-48 hours via email.
- Resolution Time: Most issues are resolved within 3-5 business days.
- Multilingual Support: We offer support in English to assist our global customers.
Order Assistance
- Order Modifications: If you need to change or cancel an order, please contact us immediately. Once an order is processed, we cannot guarantee changes.
- Product Inquiries: Need help finding the right shade or product? Our beauty advisors are here to help.
Return & Refund Support
Our team will guide you through the return process step by step. Free return shipping is provided for all eligible returns.
Feedback & Complaints
We welcome your feedback. If you are not satisfied with our service, please email us at support@milanicosmeticsus.com with details. We will escalate your case and respond within 48 hours.
Contact Channels
- Email: support@milanicosmeticsus.com (primary)
- Press: press@milanicosmeticsus.com
- Wholesale: wholesale@milanicosmeticsus.com
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